Online Safety, keeping you safe

We take online safety very seriously. We’re aware fraudsters have all sorts of ways of exploiting customers, including sending scam emails, surveys and texts that claim to be from retailers like ours or pose as legitimate brands on social media sites.

We’ve put together some FAQs to help you stay safe when using our website or app to make payments, book classes and your overall online exsperance with AZ Elite. 

How do I spot a scan email? 

 

Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS). 

For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.

Anyone can be targeted (not just AZ Elite customers) and these fraudulent emails or texts often request personal information or ask you to confirm information. 

It might be a scam when…

  • The message asks for personal information like your bank or payment details, username or password. We will never ask for any payment information via email. 

  • The sender’s email address looks suspicious. All AZ Elite's email will come directly from our app or our main email address: info@elitesoicety.co.uk. If you are unsure for any reason please contact us directly, on 07564121310. 

  • There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.- We will never ask for anything to be done right away. All payments, and account set ups are done with a coach assisting you. If anything else is needed we will inform you with plenty of time. 

  • The message has a generic greeting such as ‘Dear customer.'- At AZ Elite we will always personalise emails with specifics, of you or your dancer.     

  • You weren’t expecting it.- If you receive something we will normally have said something in class or on our Facebook page reminding people that something is due to be sent. If they does not happy and you are unsure please contact us directly on; 07564121310. 

 

If you’re worried, don’t click on any links, open any attachments or forward to anyone else. 

You can always get information directly from the company's legitimate website rather than a link in an email.

Please let a coach know if you have received any suspicious emails so we can look into this. As your safety online is very important to us. 

The main reason for collecting personal data is to manage your membership. This information is important for club safety and operations (such as emergency contacts and registering for competitions). This information may include but is not limited to names, addresses, dates of birth, emergency contact information, copies of passports or birth certificates. You cannot opt out of this if you are to be a member. By joining CADC you agree to the use of your data for club safety and operations.

Our data protection policy sets out our commitment to protecting personal data and how we implement that commitment with regards to the collection and use of personal data.

We are committed to:

  1. ensuring that we comply with the eight data protection principles, as listed below 

  2. meeting our legal obligations as laid down by the Data Protection Act 1998 

  3. ensuring that data is collected and used fairly and lawfully 

  4. processing personal data only in order to meet our operational needs or fulfil legal requirements 

  5. taking steps to ensure that personal data is up to date and accurate 

  6. establishing appropriate retention periods for personal data 

  7. ensuring that data subjects' rights can be appropriately exercised 

  8. providing adequate security measures to protect personal data 

  9. ensuring that a nominated competent person is responsible for data protection compliance and provides a point of contact for all data protection issues 

  10. ensuring that all coaches and volunteers are made aware of good practice in data protection 

  11. ensuring that everyone handling personal data knows where to find further guidance 

  12. ensuring that queries about data protection, internal and external to the organisation, are dealt with effectively and promptly 

  13. regularly reviewing data protection procedures and guidelines within the club

Data protection principles

  1. Personal data shall be processed fairly and lawfully 

  2. Personal data shall be obtained for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes 

  3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed 

  4. Personal data shall be accurate and, where necessary, kept up to date 

  5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes 

  6. Personal data shall be processed in accordance with the rights of data subjects under the Data Protection Act 1998 

  7. Appropriate technical and organisational measures shall be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data 

  8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data 

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